Caroline Osborn
Customer Loyalty Programs Manager at Medical Mutual
- Role
- Customer Loyalty Programs Manager at Medical Mutual
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Caroline Osborn
Strategic marketer with more than nine years of experience designing and managing loyalty programs, fostering B2B partnerships and creating multi-channel marketing/communications assets in the health insurance industry. Proven cross-team leader with a successful track record in project management, program reporting, budgeting and analysis, sales support, corporate events and team development. Extensive experience serving as primary business owner for homegrown databases and IT applications.I currently lead the strategy and growth of Medical Mutual’s customer loyalty programs.
Experience
Customer Loyalty Programs Manager
Nov 2023 — Present · Cleveland, OH, US
Oversee the direction and design of Medical Mutual’s customer loyalty program, Mutual Appreciation, which is included in the annual incentive plan for employees and has generated more than $300 million in spend for thousands of Ohio businesses since inception. Manage and deliver an average of $1.1 million in rewards to employees as well as $25 million in spend to customers on an annual basis.
Education
Miami University
B.A., English - Professional Writing/Strategic Communication
2012 — 2016
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