Ory Moore

Regional Workforce Controller @Metro One Security

Tempe, AZ, US

Senior Leadership Role Driving Strategic Growth & Operational Excellence for a nationwide company contributing to the process development initiatives in close liaison with Senior leadership & ownership by promoting developing efficiencies in policy, procedures, and technology solutions related to the Fusion Center for companywide improvement. Created, developed, and introduced tools and processes to define and meet company needs, while standardizing to provide for future program growth. Improvement year over year in high priority KPI’s, such as Non-Billable Over Time reduction and Fill Rate improvement, leading to improved profitability for the Western region.Developed and launched the Fusion Center Portal, revolutionizing communication and execution of nationwide Fusion Center needs. This innovation significantly enhanced efficiency and consistency, inspired the creation of similar portals across departments, and introduced improved tracking mechanisms for task requests, call volume, regional attendance, and termination reviews, driving one of the organization\'s most impactful evolutions.Driven a 52% reduction in non-billable overtime over 2 years, significantly increasing profitability and operation efficiency across the Western RegionProvide support to all departments within the company to ensure compliance with contracts and state regulationsDrive growth initiatives by delivering clear, actionable data to key stakeholders and guiding national and regional leaders to ensure efficient and effective task execution.

University of Phoenix

Bachelor of Science - BS

Kaplan College-San Marcos

Associate of Science - AS