Carolyn Ortega
Chief Product Officer Deputy Chief Agile Center of Excellence @Metropolitan Transportation Authority
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WORK HISTORY
Chief Product Officer Deputy Chief Agile Center of Excellence @Metropolitan Transportation Authority
New York, NY, US
Lead enterprise-wide AI innovation, digital transformation across the nation’s largest public transportation authority, serving 8 million daily riders and employees. Oversee a $100M+ application portfolio and 75 development teams spanning all train and rail communication, and enterprise workforce operations.• Modernized legacy COBOL and Oracle Forms systems, replacing decades-old manual and paper-based processes with cloud-based, AI-enhanced solutions that deliver efficiency, compliance, and real-time transparency across all business functions.• Delivered AI and data-driven innovations across MTA’s ecosystem — including predictive models for passenger volume forecasting, train arrival prediction, equipment failure prevention, and crew scheduling — improving reliability and optimizing operations.• Implemented workforce optimization and automation through biometric timekeeping (Kronos) for employees, integrating PeopleSoft HR, Finance, Payroll, and Procurement systems supporting retirees.• Transformed the rider experience by modernizing over digital displays and countdown clocks through a robust cloud and IoT architecture, delivering real-time schedule, train arrival, and service information across subway, bus, and rail networks.• Digitally reengineered fare and schedule operations systems, including MetroCard, TrainTime, and MYmta apps, integrating back-end AI and data platforms that drive customer-facing mobile solutions and enterprise performance dashboards.• Established an enterprise data and analytics ecosystem, consolidating data from hundreds of systems into unified, governed platforms enabling predictive insights, AI model training, and executive decision support.• Scaled agile and product delivery practices through the Agile Center of Excellence, coaching 70+ product teams across IT, Infrastructure, and Security. Drove measurable gains in predictability, throughput, and business value realization.
EDUCATION
The Graduate Center, City University of New York
Doctor of Philosophy (PhD), Computer Science
ABOUT CAROLYN ORTEGA
Visionary technology executive driving AI innovation, digital modernization, and agile transformation across one of the largest and most complex public sector enterprises in the nation. Expert in modernizing legacy systems, advancing cloud adoption, automation, digital maturity, and delivering AI-powered, data-driven solutions that improve operations, workforce efficiency, and public service outcomes. Proven leader in transforming applications, infrastructure and cybersecurity into digital product organizations, scaling agile delivery across 70+ teams, and enabling enterprise-wide data and analytics ecosystems that power predictive insights and strategic decision-makingEducationPhD, MS, BS in Computer Science (Dissertation in SOA, Web Services, Wireless Sensors, IOT) CertificationsSAFe 6.0 Release Train EngineerSAFe 6.0 Practice ConsultantSAFe 6.0 ArchitectCAL1 - Certified Agile LeaderACSM - Advanced Certified Scrum MasterACSPO - Advanced Certified Scrum Product OwnerCSD - Certified Scrum DeveloperAWS Cloud Practitioner CertifiedTOGAF 9 Part 1 & 2 CertifiedPMP CertifiedCertified ITILv3 EXPERT Certified ITIL FoundationsCertified ITIL Strategy Certified ITIL DesignCertified ITIL TransitionCertified ITIL OperationsCertified ITIL Continuous Service Improvement Certified ITIL Managing Across the Life Cycle COBIT CertifiedJava & Web Services (Service Oriented Architecture) DeveloperSAP R3 Basis Administrator (AIX/Oracle/SAP) Certified AIX Unix AdministratorPublished Articles:[1] Improving WSN Application QoS and Network Lifetime Management Using SOA Strategies. Conference Proceedings MILCOM 2011, Publication December Management of Coalition Sensor Networks (Conference Proceedings), IBM Research Report, Authors: Dinesh Chandra Verma, Theodore Brown, Carolyn Ortega Published: 07 May 2010; http://spie.org/x648.html?product_id=852545[3] QServ: Integrating Testing and Auditing into QoS Management of Web Services; Comm of the IIMA, Carolyn Ortega, A Tansel, Published: May 2008, Vol 8 Issue 1 pp21-30; & view=category & id=1:2008-volume-8-issue-1 & Itemid=68#
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