Ornella Petrone

Contracting Manager Italy @Intrepid Travel

Rome, IT

Coordinated the contracting strategy for 2025 in line with the company goals• Built the Italian contracting team taking active part in the recruitment process• Contracted a portfolio of 2-star, 3-star and 4-star hotels as well as local transports and activities providers all over Italy • Liaised with the product team for the pricing of all the Italian trips revising the rates of services whenever needed• Analysed NPS reports, monitored trips’ complaints and addressed critical issues with our suppliers• Dealt with the account team for finance issues• Took part to a project on internal processes revision