Orlando Zaldivar

About Orlando Zaldivar

People-first technology executive with 20+ years of experience leading globally distributed teams and aligning technology operations to business outcomes.I’m known for building high-trust organizations, guiding teams through change and growth, and serving as a steady executive presence during high-impact situations.My background spans infrastructure, digital workplace, and global operations, which I use as a lever to improve execution, productivity, and decision-making at scale.I’ve led teams across regions and cultures and am comfortable operating on-site with leaders, partners, and teams where presence matters.I’m energized by developing leaders, aligning organizations, and helping businesses move forward through clarity and trust.I leverage automation and AI-informed insights to help teams move from reactive operations to proactive decision-making.

Experience

1. Director of Infrastructure Products

   Assurant

   Aug 2022 — Present

   Lead global technology operations teams across distributed regions responsible for enterprise infrastructure platforms supporting 150+ hosted applications and more than 1,400 virtual desktops.

Education

• Colorado Technical University

  BS, Information Management

  2007 — 2010

• Harvard Business School Online

  Certificate in AI for Leaders

  2026 — 2026

Skills

• Wireless
• Mobility
• Technical Support
• Strategy
• Cerner
• Vpn
• People Development
• Citrix
• Account Management
• Change Management
• IT Operations
• Help Desk Support
• Hipaa
• Hardware Architecture
• Ola/Sla Oversight
• Saas
• Budgeting
• Training
• Customer Satisfaction
• Sharepoint
• Strategic Leadership
• Qsr
• English
• Process Improvement
• Pos
• Operational Efficiency
• Spanish
• Customer Management
• Vendor Management
• Wireless Communication
• IT Strategy
• Budgets
• Hl7
• Management
• Team Building
• Troubleshooting
• Erp
• Information Technology
• Project Management
• Personnel Leadership