Orlando Valadez
Software Developer
- Role
- Level 1 Analyst at Bell Techlogix, Inc.
- Location
- Kokomo, IN, US
- LinkedIn followers
- 500 followers
About Orlando Valadez
Software engineer & Helpdesk analyst, experience in computers, Programming, and Solid…
Experience
Level 1 Analyst
Apr 2016 — Present
As a Help Desk \\ Systems analyst Supporting 15 different end clients working at Bell Techlogix, I have provided:• Friendly customer service, remote support, • Assistance ranging from basic browser troubleshooting to the use of Active Directory and Microsoft Exchange, • Proprietary customer solutions. • Provide remote maintenance, technical support and troubleshooting of desktop computers, printers, telephones, and other devices to ensure effective use of technology.• Work from a ticket queue to complete work orders in a timely manner to meet department and customer service objectives• experienced technician.• Participate in the effective operation of the IT Help Desk by taking requests, tracking work tickets, maintaining equipment inventories• Access software updates, drivers, knowledge bases, and frequently asked questions resources• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing• hardware, implementing file backups, and configuring systems and applications.• Continue to learn new software daily including but not limited to Heavy job, SAP, Microsoft Office, and creating new network accounts.
Skills
- Microsoft Office
- Microsoft Word
- Computer Repair
- Computer Hardware
- Outlook
- Customer Experience
- Customer Satisfaction
- Microsoft Excel
- Dreamweaver
- Microsoft Exchange
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