Orlando Chapa

About Orlando Chapa

I have been at the Office of the Attorney General of Texas for 5 years now. I have learned many new things about working for a State agency. As a tech worker you wear many hats. Job functions and technologies mesh and overlap. At times you are assisting with the design of a new solution the agency wants to implement. There are operational tasks that need to be addressed and completed. There is the need for documenting your work. There are incidents and work orders or request items, and change tickets to execute and complete. There is a learning curve in dealing with DIR and FedRAMP IT partners and vendor organizations that you must partner with to achieve the goals set forth by the agency. My daily work can be divided into three main themes with many drive by assignments mixed in- Dynatrace Monitoring Systems EngineeringAs the first contact for monitoring at the agency I am on point to manage monitoring mainly using Dynatrace. We use it for application performance monitoring for which Dynatrace is very good at. We also use it in infrastructure mode for simple up/down monitoring and alerting for host issues such as unscheduled reboots, processor or memory saturation issues, disk space issues, network packet retransmissions issues etc. We send out email alerts to some support teams who have asked for simple SMTP notifications. Its mostly DBA teams, and application teams like Mulesoft and Salesforce support looking for specific issues. I setup alot of log monitoring and alerting if a team has an idea of what requirements they want met- JIRA Systems EngineeringAs the contact on the CS side of the agency for JIRA I manage a JIRA cluster consisting of two RHEL AWS hosts both running JIRA DC behind a load balancer. We have shared storage mapped locally to both hosts for the sake of the cluster. JIRA has to be updated manually as new application versions are published and automatic updating is not allowed. Every time a new version is applied a change ticket and maintenance window is setup for the update. The process is what you expect. Down one side and update it, then bring it up and validate. Then move to the 2nd node, down it gracefully and perform the update, validate, and so on- OS patching coordinatorCoordinating the patching of AWS hosts and Private cloud hosts both Windows and Linux is a labor of love but is still challenging. Patching is completed by our partners but our staff is on point to validate systems after reboots and check apps for OC 09/17/2025

Experience

1. Cloud Engineer

   Texas Attorney General

   May 2019 — Present · Austin, TX, US

   Currently on the Infrastructure Engineering and Operations team. My priority is to build assets and create environments in public cloud for business solutions in AWS and private cloud. Network connectivity, security considerations, IAM, sizing and performance monitoring for Linux, Windows, and AIX are all issues our team deals with on a daily basis. We participate in creating standards and managing governance frameworks in regards to our public cloud and private cloud production and non-production environments. I have executed on the deployment of Dynatrace, Manage Engine, UIM, Tenable, Spirion, UI Path and consulted with our ITSM team setting up our integration of alerts into SNOW for alert forwarding and incident generation. During the install of various monitoring applications I have created some standards for tags for filtering and reporting. I also now coordinate security patch management for public and private cloud hosts, Windows and Linux, Prod and Non-Prod. My favorite daily exercise is to observe the environments as a whole to try and catch issues before they become real problems. This involves lots of time \"eyes on glass\" monitoring of metrics for different systems, applications and the system dynamics between them. Sometimes a disk full on an AIX system can lead to a process failure in 24 hours which our customers depend on for support. We also have auto generated alerts from various monitoring tools and we have alerts and incidents generated from SNOW which also serve to warn us ahead of time of failures helping head off bigger issues.

Education

• Texas A&M University-Kingsville

  BA, Physical Geography

  1990 — 1994

• Alice High School, Alice Texas

  HS, Computer Maintenance Technology

  1983 — 1986

Skills

• Testing
• Windows
• Incident Management
• Voip
• Data Center
• Software Installation
• Firewalls
• Cloud Computing
• San
• Computer Hardware
• Servers
• Itil
• Active Directory
• Unix
• IT Service Management
• Systems Management
• Hardware
• Networking
• Operating Systems
• Desktop Support Management
• Vmware
• Storage
• Desktop Application Support
• Disaster Recovery
• IT Operations
• Vpn
• Microsoft Exchange
• Virtualization
• Telecommunications
• Major Incident Management
• Information Technology
• Business Continuity
• Microsoft Certified Professional
• Executive Support
• Technical Support