Orlando Salazar

Senior Customer Success Manager @Nice Cognigy

Plano, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2025 — Present

Senior Customer Success Manager @Nice Cognigy

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Plano, TX, US

At Cognigy, I help enterprise customers succeed with our leading Conversational and Generative AI platform. I drive adoption, align our solutions with customer goals, and support long-term value through strategic guidance and deep stakeholder engagement.Together, we’re transforming customer service with AI Agents that deliver fast, personalized support across all channels.Build and grow trusted relationships with global enterprise stakeholdersGuide customers through AI-driven digital transformation journeysDrive retention and expansion through strategic success planning

EDUCATION

2010 — 2015

Naveen Jindal School of Management, UT Dallas

Bachelor's degree, Management Information Systems, General

SKILLS

Data Center VirtualizationMicrosoft OfficeVmware VsphereProject ManagementVirtualizationSocial MediaMicrosoft TechnologiesBusiness DevelopmentVmsCustomer RelationsHypervisorLeadershipCustomer ServiceWebinar ManagementProduct DemonstrationTechnical PresentationsMicrosoft WordCustomer Relationship Management (Crm)Public SpeakingHyper-VManagementResearchVmwareCustomer SupportTeamworkTechnical DocumentationMicrosoft ExcelPowerpointVmware VcenterWindows ServerStrategic Planning

ABOUT ORLANDO SALAZAR

Sr. Customer Success Manager at Cognigy

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