Orlando Payne

About Orlando Payne

Are you looking for a career field in which you can fire your boss? Are you exhausted…

Experience

1. Support Engineer

   Thinkingphones

   Jul 2015 — Present

   Work directly with customers through phone, email, and case management system to resolve issues and fulfill requests.•OS - Linux (and / or other Unix) experience, and familiarity at the command line.•Take ownership of overall customer satisfaction, recognize high priority situations and take appropriate escalation action.•Manage multiple issues in parallel, taking responsibility for meeting SLA and updating customers.•Troubleshoot, replicate, and investigate application (Windows/OS X, iOS/Android), network, handset, and end-user issue.•Document and escalate more complex issues to higher level technical teams.•Proactively suggest and implement process improvements.•Packet capture analysis using ethereal/wireshark

Education

• Barry University

  Bachelor's degree, Computer infomartion Systems

  1998 — 2001

Skills

• Presentation and Publishing Software: Ms Power Point 2000, True Space, Ms Front
• Networking: Installation, Tcp/Ip Configurations, Working with Coax and Fiber Opt
• Operating Systems
• Integrated Software Suites: Siebel, Ms Office, E-Mail, Ms Excel and Web Browsers
• Saas
• Microsoft Office
• Call Centers
• Customer Support
• Training
• Technical Support
• Salesforce.com
• Software Installation
• Programming Languages: C+ +, Visual Basic 6.0, Java, Html
• Conflict Resolution
• Databases
• Hardware/Software: Installation, Maintenance, Configuration, and Troubleshooting
• Management
• Sql
• Solaris
• Miscellaneous: Anti-Virus, and Backup Utilities Software. Remote Access, Vpn Cit
• Web Applications