Orlando Diaz
Account, Project, Customer Success Leader
- Role
- Project Manager Customer Success Manager at Cisco
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Orlando Diaz
Accomplished Account Executive/Project Manager/Customer Success Manager with extensive…
Experience
Project Manager Customer Success Manager
Jun 2023 — Present · San Jose, CA, US
Deliver expert consulting to Cisco\'s / IMI Mobile management, focusing on A2P process improvements and tool development to streamline go-to-market timelines and boost operational efficiency. Steer end-to-end onboarding for new and existing A2P platform customers, ensuring smooth integration. Quickly established strong customer relationships during onboarding, efficiently addressing escalations and fostering trust through effective communication. Collaborate with TAMs, CSMs, AEs, Solution Architects, and internal teams to resolve business and technical challenges, ensuring timely, budget-conscious project completion to customer satisfaction.
Education
University of South Florida
Bachelor of Arts (B.A.)
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