Orkan Saylik

Senior Technical Project Manager Service Delivery Manager @Tata Consultancy Services

Eagan, MN, US

Assisted clients in the media and healthcare industries with diverse technology needs•Led service delivery for 60+ client applications•Led a global team of 50+ professionals•Experienced in managing multi-tier application stacks, from UI to custom back-end systems•Project Manager for Digital Incentives program which including Omni channel•Project Manager for AI incentive which integrated Kore.AI into customer service platform•Project Manager for Big Data incentives program, migrating from an on-premises enterprise data warehouse to Snowflake, achieving a 30% increase in processing speed•Project Manager for integrating and upgrading two instances of Business Object into one unified system to provide the customer with a more simplified landscape•Project Manager for HPSM-to-ServiceNow migration to align with the client’s SaaS strategy•Project Manager for cybersecurity initiatives, including penetration testing, SentinelOne integration as well as migration to CyberArk•Project Manager for compliance initiatives including automations for SOX controls as well as CCPA compliance using OneTrust•Analyzed end-to-end processes to identify inefficiencies and redundant activities•Collaborated across all organizational levels to align service delivery with business priorities•Led problem management and continuous improvement initiatives•Managed and triaged technical issues•Developed project plans with deliverables, resource allocation, milestones, and timelines•Managed delivery of 40+ integrations into ServiceNow•Loaded CRM data using Informatica Cloud with near real-time updates•Created a unified CRM data warehouse by merging Salesforce instances for comprehensive marketing insights•Led cross-functional teams to meet project objectives•Led system enhancements for complex architectures, including Digital/Estore, to meet growing business needs and drive automation improvements•Conducted root cause analyses and recommended process or technology solutions

The City College of New York

B.A, Economics