Patrick Young
API Product Strategy | Developer Experience
- Role
- Api Strategy Product Manager at UPS
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Patrick Young
I am a Georgia Tech MBA graduate with a passion for using data to help people make great decisions, tell stories and solve problems. Entrepreneurial by nature, I have experience creating go-to-market strategies for early stage startup companies, a wealth of operations experience as a sales operations analyst at McMaster-Carr, and a history of successfully launching innovative digital products at UPS. I love to solve problems, foster connections, thrive in fast-paced environments, and have a proven track record of successfully navigating ambiguous environments and challenges, while leading cross-functional teams to create better outcomes for customers and stakeholders. I am a certified SAFe® 5 Product Owner/Product Manager.
Experience
Api Strategy Product Manager
Aug 2023 — Present
The API Strategy team plans and executes API modernization and monetization initiatives including curating a premium API product portfolio and drives user experience improvements on the developer portal platform- Generated $7M+ revenue by pioneering the creation of new innovative digital data products and bringing them to market. Performed product and market research, conducted customer interviews, created go-to-market strategies, launched pilots, obtained alignment from internal stakeholders, and wrote business impact case studies for premium API products- Planned and executed API security migration initiative impacting UPS customers. Created and coordinated a series of communication campaigns across multiple channels to notify impacted customers; hosted and presented “Ask Us Anything” events to train hundreds of internal UPS employees; served as subject matter expert for technical API integrations; created technical decks and diagrams, supplemental content and resources for training and education- Served as liaison between UPS Ready relationship managers and technical API development and support teams; trained relationship managers and led presentations with UPS largest partners; cultivated relationships with key partners
Education
Georgia Tech Scheller College of Business
Master of Business Administration - MBA, Product Management
2018 — 2020
Georgia State University
Bachelor's Degree, English Rhetoric and Composition
2007 — 2012
Holy Spirit Preparatory School
High School
2003 — 2007
Skills
- Management
- Customer Service
- Editing
- Research
- Technical Writing
- Social Media
- Microsoft Office
- Microsoft Excel
- Marketing
- Strategic Planning
- Sales
- Public Speaking
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