Oriana S. Dávila Mármol
Lead Intake Support Specialist @Cherokee Federal
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WORK HISTORY
Lead Intake Support Specialist @Cherokee Federal
Houston, TX, US
Managed and oversaw the intake process for over Afghan nationals, ensuring accurate completion of all client assessments and documentation.Maintained 100% compliance in record-keeping by auditing fi les regularly to meet federal and organizational standards.Supervised and mentored a team of fi fteen Intake Support Specialists, leading to improved service delivery and increased client satisfaction.Facilitated weekly team meetings to address client needs, share best practices, and implement solutions, resulting in process efficiency gains of 95%.Monitored intake procedures and implemented improvements that reduced processing time by 80% without compromising quality.Performed additional duties as required to support operational and program objectives.
EDUCATION
Universidad Metropolitana (VE)
Finance International Specialist
Colegio Nuestra Señora de la Consolación
Bachiller en Ciencias
Central University of Venezuela
Bachelor in International Relations
ABOUT ORIANA S. DÁVILA MÁRMOL
From managing refugee assistance programs to keeping finances in check, I thrive on…
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