Ore-Oluwa Osinubi

Complaints Handler @Accenture

Investigate the root cause of customer complaints and work with relevant departments to resolve them. • Handling customer complaints in a professional and efficient manner • Investigating the root cause of customer complaints and work with relevant departments to resolve them • Maintaining up-to-date knowledge of company products, services, and policies • Responding to customer inquiries in a timely and accurate manner • Keeping detailed records of customer interactions and complaints • Working with other departments to improve customer satisfaction levels • Identifying trends in customer complaints and recommend changes to improve customer satisfaction