Oreoluwa Iyiola

Duty Officer @Hamptons Sports & Leisure Limited

GB

Developed a record-keeping system, improving retrieval time by 40%- Managed daily front-desk operations, ensuring 98% booking accuracy- Introduced reporting templates, reducing daily report preparation time- Improved enquiry tracking, increasing resolution rate from 85% to 95%- Maintained schedules & logs improving operational record accuracy by 22%- Coordinated with departments to resolve issues within an average of 24 hours- Supported management with weekly occupancy reports aiding strategic planning.