Oran Redmond

Service Manager Change and Digital Transformation @West Suffolk Council

Bury St Edmunds, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2024 — Present

Service Manager Change and Digital Transformation @West Suffolk Council

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Bury St Edmunds, GB

Managing the implementation of the council’s Continuous Service Improvement ProgrammeResponsible for the design, development and evolution of the council’s digital servicesSupporting the development and delivery of key strategies including approach to customer access and the Digital FrameworkManaging the corporate Freedom of Information Act and Data Protection enquiry process.Developing relationships and partnership working with other private, public, voluntary and community sector bodies on joint projects of mutual interest and benefit,

EDUCATION

2010 — 2011

Hanken School of Economics

Hanken School of Economics Leadership Program

2020 — 2021

BCS, The Chartered Institute for IT

Managing Successful Programmes, Programme Managment

1994 — 1995

Kingston University

BSc (Hons), Chemistry

2010 — 2010

NSW Vocational Education & Training Accreditation Board

Diploma of Project Managment, Project Management

1991 — 1994

Maynooth University

BSc, Science (Chemistry, Mathematics, Physics)

N/A

University of Exeter

MSc, Systems Thinking Practitioner

2018 — 2019

The City and Guilds of London Institute

ILM Level 3 Award in Mentoring

SKILLS

BssService DeliveryIntegrationBusiness AnalysisProject DeliveryBusiness ProcessOssCompetitive AnalysisTelecom BssManagementSolution ArchitectureMobile DevicesProject ManagementMobile TelecommunicationsRequirements AnalysisSoftware Project ManagementCrmPre-SalesSolution SellingProvisioningProfessional ServicesMobile TelephonyCustomer ServiceOpen Source SoftwareCustomer RelationsBilling SystemsAccount ManagementErpLeadershipGsmBusiness DevelopmentStrategyTelcoConsultingTelecommunications

ABOUT ORAN REDMOND

Highly adaptable to evolving organisational needs, committed to establishing a culture of continuous improvement, innovation, and sustainability for long-term organisational growth. Keeping my shoulder to the wheel, my nose to the grindstone and my ear to the ground I welcome networking opportunities. • Proven track record of successful change management• Exponent of people-centric change approaches• Enthusiastic customer advocate, supporting business growth through solid relationships.• 25 years’ senior level experience within multinational organisations. • Delivered significant results within technical, sales and operations functions.• Strong leadership skills. • Excellent programme and project management skills.

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