Oranda Hubbard

Customer Experience Manager

Role
Customer Service Team Manager at T-Mobile
Location
Richmond, VA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Oranda Hubbard

Customer experience is not just a function—it’s a driver of performance, retention, and…

Experience

  1. Customer Service Team Manager

    T-Mobile

    Jul 2021 — Present · US

Education

  • Southwestern College

    Bachelor of Applied Science (B.A.Sc.)

    2007 — 2010

  • South High

    Highschool Diploma

  • Butler Community College

    Associate's degree

Skills

  • Team Management
  • Performance Analysis
  • Coaching and Development
  • Excellent Interpersonal
  • Strong Verbal and Written Communication
  • Dynamic Customer Service Resolution
  • Conflict Resolution
  • Team Building
  • Cross-Functional Team Leadership
  • Cross-Functional Coordination
  • Cross Functional Relationships
  • Cross-Functional Collaborations
  • New Hire Orientations
  • New Hire Training
  • Employee Training
  • Vendor Relationship Management
  • Corporate Tax
  • Collections
  • Mentoring
  • Best Execution
  • Solution Implementation
  • Customer Experience
  • Accounts Receivable
  • Accounts Payable
  • Executive Support
  • Government Liason
  • Curriculum Development
  • Subject Matter Experts
  • Contract Negotiation
  • Account Management
  • Call Centers
  • Customer Retention
  • Customer Satisfaction
  • Customer Service
  • Leadership
  • Management
  • Team Leadership
  • Sales
  • Coaching
  • Telecommunications

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Oranda Hubbard — Customer Service Team Manager at T-Mobile in Richmond, VA, US | Unifers