Ophelia de Serres
Wellness Coordinator in Behavioral Health | Connecting people to care, resources, and support with compassion and clarity
- Role
- Wellness Coordinator Behavioral Health at Optum
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ophelia de Serres
With over 20 years of experience spanning healthcare, finance, education, and social…
Experience
Wellness Coordinator Behavioral Health
Oct 2025 — Present · Seattle, WA, US
Support behavioral health providers through an inbound call environment, assisting with authorizations and service coordination- Collect and document detailed clinical information to ensure timely care access for members- Navigate multiple computer systems efficiently while maintaining professionalism and empathy on every call- Collaborate with Care Advocates and clinical partners across various levels of behavioral health care- Educate providers about behavioral health benefits and authorization requirements- Maintain compliance with quality, confidentiality, and departmental performance standards- Approach sensitive or complex member situations with compassion and discretion
Education
George Brown Polytechnic
OMDP, Business Management & Development
2002 — 2005
North Seattle College
ECE General certification - WA state
2012 — 2013
George Brown Polytechnic
AWCCA, Assaulted Women's & Children's Advocacy Counseling
2004 — 2007
Skills
- Leadership
- Grant Writing
- Editing
- Non-Profits
- Public Speaking
- Crisis Intervention
- Fundraising
- Community Engagement
- Higher Education
- Strategic Communications
- Social Enterprise
- Blogging
- Public Policy
- Crime Prevention
- Social Media
- Corporate Social Responsibility
- Volunteer Management
- Community Organizing
- Program Development
- Speech Writing
- Community Outreach
- Public Relations
- Workshop Facilitation
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