Richard Coats
Vice President, Company Operations @Popeyes Louisiana Kitchen
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WORK HISTORY
Vice President, Company Operations @Popeyes Louisiana Kitchen
Baton Rouge, LA, US
I managed three markets with over $90M in annual revenue and monitored P&L and sales performance while developing and implementing strategies to achieve corporate goals. I planned and coordinated cost-effective staffing and evaluated store conditions to uphold company standards. I trained and coached Region Directors as well as cross-functional staff. I reduced employee turnover at the store level from +200% to a fourth quarter low of 120% through a maniacal focus on Interviewing / Selection and Role Model Onboarding. I improved drive-thru speed of service by over 30 seconds through implementing the Ready / Set / Serve Program with special emphasis on peak period staffing / deployment and rush ready procedures. I boosted customer service scores by over 20% over the same six-month period, resulting in the reversal of negative sales and traffic trends proving prevalent throughout 2017. I also increased first quarter sales by 4.5% and consumer traffic by 7%.
SKILLS
ABOUT RICHARD COATS
Throughout my career, I\'ve learned the value of exchanging information, ideas, and when appropriate, personal and professional contacts to achieve mutually beneficial business objectives. I am a versatile and results-driven management professional highly skilled in planning and spearheading effective region, district, and store-level operations, both in corporate and franchise. I ensure improved sales performance by upholding the highest standards of quality and customer service. I maximize profitability through closely monitoring financial performance and consumer trends and developing strategies to drive increased sales. I possess exceptional leadership skills, build and direct high-performance teams, and coach and develop up to the executive level. I effectively manage multi-million-dollar inventory, including consistent shrink reduction. I possess multifaceted experience and a proven ability to revitalize organizations, initiate company-wide campaigns, and capture untapped opportunities for growth. I am a results-oriented and decisive leader, adept at forging lucrative relationships with key partners, vendors, and clients.I’m most proud of being a driven and highly accomplished professional skilled in planning and spearheading efficient and profitable retail operations, consistently maintaining high performing teams, and driving exceptional overall performance. Feel free to contact me either via LinkedIn or at r•••••@cox.net should you find benefit in engaging in the professional networking process.
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