Nicole Coxon

About Nicole Coxon

I\'m a future-focused, analytics-driven leader with over 8 years of experience transforming customer support ecosystems, scaling global operations, and driving cross-functional initiatives in fast-paced, technology-forward environments. I specialize in operational excellence—delivering measurable results through process automation, data-driven insights, and scalable frameworks that enhance customer experience, team efficiency, and cost effectiveness.At Verizon Connect, I led global support operations for more than 300 BPO agents and managers, implementing process and automation strategies that increased capacity by 75% and significantly improved resolution times and customer satisfaction. From leading the migration of 500K+ hardware devices during a critical network transition to consolidating international vendor ecosystems for improved performance and cost savings, I’ve consistently driven high-impact, strategic initiatives that solve complex business challenges.I’m energized by collaboration and continuous improvement. I bring a hands-on, metrics-first mindset, a deep understanding of customer impact, and Lean Six Sigma training to every initiative. Known for “making things happen” and “getting things done,” I take pride in turning strategy into action and delivering outcomes that scale.Global Vendor Management | Organizational Change Management | Business Strategy & Operations | Project & Program Management | People Leader | Lean Thinking | Six Sigma | Agile Methodologies | Kaizen | Process Optimization | Training | Cross-Functional Collaboration | Call Center Development | KPI Analysis & Reporting | Salesforce | Tableau | Excel & Google Sheets | Extreme Ownership | Budget Management | People-Centric Communication | Operational Excellence | Continuous Improvement

Experience

1. Senior Implementation Consultant

   Motive

   Oct 2025 — Present

   Empowering the businesses that drive our physical economy. At Motive, I lead customers through complex implementations that connect people, vehicles, and equipment — turning strategy into action and vision into measurable results.Motive builds hardware and software to make the work of our customers safer, more productive, and more profitable. Motive is the only solution that allows safety, operations and finance teams to manage drivers, vehicles, equipment, and fleet related spend in a single integrated system, and we\'re the only solution that leverages AI-powered automation and incident detection - the best in the industry.

Education

• San Diego State University

  Bachelor of Arts in Liberal Arts and Sciences, Political Science and Government