Louis Carpinone
Seasoned, Educated, Innovative, Proven Team Motivator, Operations Management & Solutions Development Professional!
- Role
- Diamond & Jewelry Consultant, Backend Operations, & Calendar Coordinator at James Allen
- Location
- Frederick, MD, US
- LinkedIn followers
- 500 followers
About Louis Carpinone
Dynamic Leader Leveraging Emotional Intelligence to Successfully Create Positive…
Experience
Diamond & Jewelry Consultant, Backend Operations, & Calendar Coordinator
Oct 2016 — Present · Frederick, MD, US
Serve in various capacities, including Shift Lead, Order Review, Order Analysis, Diamond and Jewelry Consultant, Backend Operations, and Calendar Coordinator, with primary focus on a critical role regarding customer engagement• Provide superior customer service and support for jewelry purchases by fostering domestic and international sales through application of industry knowledge and engaging with customers to identify needs and introduce products• Proactively identify and resolve customer disputes to promote industry reputation and superior customer service • Facilitate operations through contributions to back-office administration, as well as oversight for projects to maintain quality and cost controls, appropriate inventory levels, and accurate reporting, while strategically managing order entry and payment processing to ensure critical accuracy and compliance to maintain stakeholder interests• Conduct detailed training for new hires regarding order review and order analysis while leading the review of orders to track and monitor evidence of fraud or legitimacy
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