Opal Hicks.
IT Business Analyst | BS Business Technical Management. Collections specialist
- Role
- Technical Support Analyst 2 at Workday
- Location
- Bryan, TX, US
- LinkedIn followers
- 500 followers
About Opal Hicks.
As a Technical Support Analyst, I have more than three years of experience in working…
Experience
Technical Support Analyst 2
Nov 2023 — Present · US
Provided training and level 2 assistance for clients using accounting software for in-house companies like landscapers, contractors, professional cleaners, pesticides, and security systems.• Collaborated with clients to troubleshoot issues and optimize software usage for increased efficiency.• Implemented customized solutions to meet specific client needs and ensure seamless integration with existing systems.
Education
Vincennes University
Associate's degree, Communications Technology/Technician
1987 — 1989
DeVry University
BS Business Technical Management, Professional, Technical, Business, and Scientific Writing
2010 — 2010
Skills
- Employee Training
- Ms Project
- Access
- Foreclosures
- Microsoft Office
- Sales
- Windows
- Marketing
- Human Resources
- Microsoft Word
- C++
- Business Analysis
- Broadcast Television
- Sql
- Visio
- Red Hat Linux
- Systems Analysis
- Teamwork
- Research
- Windows 7
- Visual Studio
- Radio Broadcasting
- Project Management
- Economics
- Customer Service
- Data Entry
- Software Documentation
- Statistics
- Public Speaking
- Powerpoint
- Microsoft Excel
- Analysis
- Loss Mitigation
- Fraud Detection
- Collections
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