Oorvii Tevatia
Bain & Company || Dean\'s List (top 10%) - MBA, Narsee Monjee, Mumbai || CoE, Wipro || VIT, Vellore
- Role
- Associate at Bain & Company
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Oorvii Tevatia
Hi! I\'m Oorvii. With nearly 5 years of experience in managing high-value clients and…
Experience
Associate
Apr 2023 — Present · New Delhi, IN
Analyzed large datasets to identify patterns and resolve pain points, leading comprehensive evaluations of customer journeys to enhance operational efficiency. I advise financial institutions strategically on customer retention and growth, utilizing data-driven insights to inform decision-making. My work involves collaborating with C-suite executives to ensure alignment with client objectives and delivering consistent value.Achievements- Successfully evaluated customer data for a UK Fortune 500 bank, identifying threekey NPS-impacting journeys each quarter, which showcased the value of NPS Prism and droveimprovements in customer experience and loyalty- Devised AI-integration strategies for a leading EMEA bank, optimizing chatbot performance and reducing wait times by 37%. My efforts in redesigning customer support workflows led to a 15% improvement in retention and issue resolutionspeed.
Education
Vellore Institute of Technology
Bachelor of Technology - BTech
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA
2021 — 2023
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