Oommen Kandathil Idiculla
Store Supervisor @Fresh The Good Food Market
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WORK HISTORY
Store Supervisor @Fresh The Good Food Market
EDUCATION
Trinity College Dublin
MSc Management
TKM College of Engineering , Kollam
Bachelor of Technology - BTech
ABOUT OOMMEN KANDATHIL IDICULLA
Hello there! I am a Solutions Engineer with 3+ years of experience in Pre-Sales and Customer Success roles at a dynamic SaaS startup specializing in device management for mid-market enterprises. My experience across Pre-Sales, Customer Success, and Technical Support has enabled me to engage with prospects throughout the entire customer journey, fostering a customer-centric mindset. This multifaceted exposure has significantly enhanced my soft skills and technical knowledge, instilling a belief that no challenge is insurmountable. Some highlights: 1) Designed Proof of Concepts and delivered over 200 customised product demonstrations per month to SMBs and Enterprise clients, achieving a 50% demo-to-trial signup rate vs team average of 25% in EMEA and APAC. 2) Developed and executed various low touch and concierge follow-up strategies and identified upselling opportunities, resulting in a 50% YoY revenue increase across 73 deals in EMEA and APAC regions. I hold a Bachelor’s degree in Electronics and Communication Engineering and a Master’s in Management from Trinity College Dublin.
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