Emmanuel C Onwuhafua
Application Support Manager @MUFG Investor Services
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WORK HISTORY
Application Support Manager @MUFG Investor Services
CA
Provide expert support for business-critical web and mobile applications, ensuring seamless functionality and optimal performance.• Lead incident resolution and root cause analysis; implement preventive measures to minimize service disruptions.• Manage UAT and Go-Live readiness, contributing to smooth production rollouts and upgrades.• Collaborate with developers on feature enhancements and production fixes.• Deliver training and develop detailed documentation to support onboarding, troubleshooting, and operational continuity.• Utilize tools like Dynatrace, Kibana, and Datadog for real-time monitoring, proactively addressing issues across.NET and Java environments.• I conduct regular system audits and performance tuning to maintain application efficiency and reliability.• I stay updated on industry trends and emerging technologies, proactively recommending and implementing improvements to enhance application performance and user satisfaction.• I led Channel Platform Initiatives (CSF) that have helped improve platform availability & Reliability.
EDUCATION
Federal University of Technology Owerri Nigeria
Bachelor of Technology - BTech, Computer Science
ABOUT EMMANUEL C ONWUHAFUA
Strategic IT leader with over a decade of progressive experience managing enterprise applications, digital banking platforms, and high-availability payment systems across top-tier financial institutions. Known for driving transformational initiatives, building high-performing support teams, and optimising business-critical systems to deliver performance, availability, and customer satisfaction above 99%. Adept at aligning IT services with business objectives, leading cross-functional teams through complex upgrades, and implementing best practices in incident resolution, change management, and system reliability. A proven catalyst for operational excellence and platform modernisation in both cloud and on-prem environments.
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