Onuoha Kingsley Chukwudi

Mobile Tech Advisor @EE

Newcastle Upon Tyne, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2025 — Present

Mobile Tech Advisor @EE

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England, GB

Troubleshoot issues with EE network services (mobile data, signal problems, roaming, calls and messaging, SIM issues, EE app and website etc.) with advanced softwares.Guide customers through using features, apps, and settings to get the most from their smart-mobile devices, including 5G and 4G Wi-Fi hubs.Log and track support cases accurately using internal systems.Educate customers on device security, data backup, and safe usage practices.Handle a high volume of inbound calls while maintaining excellent service standards.Collaborate with other teams to ensure complex issues are resolved efficiently.Stay updated on the latest smart-mobile technologies, handset releases, and EE services.

EDUCATION

2010 — 2014

Ebonyi State University

Bachelor's degree, Public Administration

2018 — 2018

Charted Institute of Logistics and Transport

International Diploma, Logistics and Transport

2020 — 2020

The chartered institute of transport administration

Professional certification, Transportation/Mobility Management

2019 — 2019

Chartered Institute of Logistics and Transport

International advance diploma, Logistics and Transport

ABOUT ONUOHA KINGSLEY CHUKWUDI

I am a young motivated leader with the zeal to drive exceptional excellence in my field and every walks of life.I currently work with EE where I function as a mobile tech advisor, providing solutions to customers’ mobile device signal problems including 4G and 5G mobile broadband, a job I picked to broaden my knowledge in the tech space as I look forward to growing and impacting the tech world.I have so far had a one year experience in the finance industry, having worked with FCMB and zenith bank in the marketing, and operations (cash and teller) department respectively, where I\'ve been able to raise money for the bank and as well helped in performing operational function, and maintaining a good customer relationship.At The Nigerian Railway Corporation, I\'ve been able to move across the country to states like Bauchi, Abia, Enugu, Lagos, Osun, Oyo, Abeokuta, and Porthacourt where I\'ve maned and coordinated the operations and running of Passanger and freight trains in stations located in those states. I have supervised rail freight operations, and served as assisting the railway port representative, liaising with terminal operators to ensure a harmonized freight operation between NRC, the terminal operators, and the port.I have functioned as the Station Manager at Professor Yemi Osibanjo station, supervising all staff and operations in the station. In 2025, I made a great transition into the tech space by commencing a masters degree in IT Project Management.I am also a transport and logistics lecturer at the RIBS Institute where I teach transport marketing, transport policy and planning, and transport planning techniques students that aspire to take their Chartered Institute of Logistics and Transport, and Chartered institute of Transport Administration professional certification exams.Outside my profession, I am a pastor in TREM. I have been a Director of the young people in TREM, where my passion for God and leadership has led me to drive a proactive, resourceful, smart, vibrant and productive young people in my zone. I served as the chairman of METATHESIS, TREM’s international young people conference from 20••••24, bringing together thousands of young people from around the globe to be transformed into the best version of themselves spiritually and naturally for global impact.I hold a Bsc degree in public administration, I am a member of the chartered institute of transport and logistics CILT, a member of the chartered institute of transport administration, and a JPTS certified project manager.

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Onuoha Kingsley Chukwudi — Mobile Tech Advisor at EE in Newcastle Upon Tyne, GB | Unifers