Onkar Pawar
Tech Lead at Cognizant | Production Support | Incident Management | Application Stability | L2/L3 Operations
- Role
- Tata Consultancy Services Cloud Support Engineer at Tata Consultancy Services
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Onkar Pawar
Tech Lead at Cognizant leading mission-critical production support engagements with a strong focus on reliability, service excellence, and continuous improvement.I drive high-performing L2/L3 support operations, manage major incident bridges, and ensure rapid resolution while maintaining strict SLA commitments. My expertise lies in problem management, deep root cause analysis, performance optimization, and implementing strategic fixes that enhance long-term system stability.Beyond incident resolution, I focus on process improvements, automation initiatives, and team mentoring to elevate operational maturity. Known for strong ownership, clear stakeholder communication, and the ability to remain composed during high-impact production scenarios.Always learning. Always improving. Always delivering.
Experience
Tata Consultancy Services Cloud Support Engineer
Jul 2022 — Present · Pune, IN
Delivered L2/L3 technical support for AWS cloud services including EC2, IAM, S3, CloudWatch, and VPC2. Resolved critical customer issues via email and ticketing systems, ensuring 99.9% SLA adherence3. Handled technical escalations and worked directly with AWS support and internal teams4.Monitored system health and performance metrics using AWS CloudWatch and alarms5. Used Linux CLI and AWS CLI for system diagnostics and support6. Created and maintained detailed technical documentation for internal knowledge base7. Supported incident and change management processes under ITIL framework8. Actively followed ITIL practices via ServiceNow for incident/change management
Education
COLLEGE OF ENGINEERING , PANDHARPUR-413304
Bachelor of Technology in Computer Science
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