Onkar Ranjit Mohite
Customer Support Engineer || Technical Services Desk || Desktop Support Engineer ||L1&L2 || Networking ||
- Role
- Customer Support Engineer at Hitachi Systems India Pvt Ltd
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Onkar Ranjit Mohite
As a dedicated Technical Service Desk and Desktop Support Engineer with 1 Year of experience, I specialize in providing top-tier technical support to end-users and ensuring seamless IT operations. My expertise spans across diagnosing, troubleshooting, and resolving hardware and software issues, with a strong focus on improving user experience and maintaining high levels of customer satisfaction.I am proficient in managing and maintaining IT infrastructure, including desktops, laptops, mobile devices, and network equipment. My experience with various operating systems, software applications, and IT service management tools allows me to address issues quickly and efficiently, minimizing downtime for users.In addition to my technical skills, I pride myself on my ability to communicate complex technical information in a clear and user-friendly manner. I am committed to continuous learning and staying up-to-date with the latest technological advancements to better serve my team and the organization.I thrive in fast-paced environments, where I can apply my analytical skills to solve challenging problems, and I am passionate about helping others achieve their goals by providing reliable and effective IT support.
Experience
Customer Support Engineer
Apr 2025 — Present · Pune, IN
SLA Tickets Handaling, Customer Satisfaction On Resolution, Office - 365, Sapphire, Hardware replacement, Defender Activities, Clint Internal Activities, New User, Configurations, Printer Installation, Softwares Installation,
Education
SNG Institute Of Research and Management
Master of Business Administration - MBA, Business Analytics
ASM Group of Institutes
Bachelor of Computer Application , Information Technology
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