Onkar Dindore
Technical Lead at Persistent Systems Ltd | Genesys CX Professional Certified| ITIL 4 Certified | Expert in Contact Center Solutions & Genesys Technology
- Role
- Technical Support Lead at Persistent Systems
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Onkar Dindore
As a seasoned Technical Lead at Persistent Systems Ltd, I bring over 9 years of…
Experience
Technical Support Lead
Jun 2022 — Present · Pune, IN
Managed administration and maintenance of global Genesys contact center systems and applications.• Expert in CME setup of agents, switches, VAG, VQs, DNs, skills, statistical tables, days, transaction lists, business attributes, and persons.• Developed inbound voice applications using Genesys IRD.• Hands-on experience on Genesys Cloud.• Troubleshooted MCP, RM, URS, SIP Message, T-server, Chat Server, and Interaction Server logs.• Prepared deployment documentation for higher environments.• Handled ServiceNow requests (Change and Incident) for deployment.• Conducted application testing in UAT and real-time environments.• Coordinated server patching activities.• Monitored Genesys applications using Genesys Administrator.• Resolved issues for inbound and outbound contact center solutions, including call routing and real-time reporting.• Provided technical guidance to support and escalation engineers.
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