Onkar Deshpande

About Onkar Deshpande

Offering more than 12 years of rich experience in Telecom/IT domain delivering maximum business value through effective management of Infrastructure Management (System Administration and helpdesk management) Knowledge of IT Infrastructure standards and policies, experience with Network & Infrastructure administration and optimization Well versed with the scope of Service desk, Incident, Change and Problem Management Process

Experience

1. Service Delivery Specialist

   Spxflow

   Jun 2020 — Present · Pune, IN

   Managed the delivery of IT services for multiple clients, ensuring service level agreements (SLAs) were met or exceeded.\\\\n· Built strong relationships with clients, becoming the main point of contact for all service-related issues\\\\n· Developed and implemented process improvements, resulting in a 20% increase in customer satisfaction scores\\\\n· Conducted regular service review meetings with clients, reviewing service performance, identifying areas for improvement, and recommending solutions.\\\\n· Managed a team of 10 service desk analysts, providing coaching and support to improve team performance and productivity.\\\\n· Collaborated with other departments, such as Sales and Operations, to ensure smooth service delivery and resolve any issues that arise.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Y.N.V.S

  S.S.C

  2002 — 2003

• SRT College, Ambajogai

  Bachelor of Commerce (B.Com.), Business/Commerce, General

  2012

• S.R.T College, Ambajogai (Pune Board)

  Hsc, Business/Commerce, General

  2004 — 2005