Marius Onigaş

About Marius Onigaş

A versatile Technical, Sales & Operations Leader with broad technical exposure and managerial experience in various industries such as IT, Services, Sales/Marketing & Telecom. Oriented towards performance, efficiency, simplicity and improvement of customer experience.Proven track record in Cloud technologies, Tech support & Shared Service Centers start-ups and management of operations (P&L, People/Tech Operations management), Digital marketing, Business process improvement and Technical Support based on SixSigma & ITIL frameworks in large multinational organizations. Experienced manager of staff in functional and transversal environments.High exposure in managing international, cross-cultural and local teams within multiple geographies (Europe, Africa and North Americas). Leading teams to achieve business objectives using my strengths in strategic planning, staffing, and employee relations. Business transformation of centralized and shared business environments based on Lean initiatives – broad interdisciplinary technical knowledge, managerial and organizational behavior expertise. Focus on strategy alignment and design of efficient processes to ensure smooth business operations.

Experience

1. Enterprise Support Manager - Strategic Industries

   Amazon Web Services (AWS)

   Feb 2025 — Present · Dallas, TX, US

   Lead strategic initiatives for AWS\' largest Retail and Consumer Packaged Goods customers in North America. Use technical leadership, customer advocacy, and team management to drive cloud adoption and customer success at scale.Utilize management and customer-facing skills to represent AWS well within a customer’s environment and drive discussions with senior technical and management customer personnel regarding incidents, trade-offs, best practices, and risk management. Build strategic growth plans, manage product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available only in the cloud.Lead a team of Technical Account Managers/Cloud Operation Architects who are the primary operational point of contact for customers, helping to plan, review, and oversee ongoing operations of business critical applications. Leverage my experience to work closely with sales leadership to plan and ensure successful launch and operations of AWS’s largest application workloads. Lead operations reviews, both internally and with your customers, while constantly seeking ways to improve AWS\' customers experience.Act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.

Education

• Academia de Studii Economice din București

  Master's degree, Macroeconomics

  2005 — 2006

• Academia de Studii Economice din București

  Economist, Macro and Microeconomy

  2000 — 2004

Skills

• Managed Services
• Integration
• Team Management
• Business Process Improvement
• Service Management
• Service Desk
• Incident Management
• Hp
• Software Documentation
• Organizational Change
• Process Improvement
• IT Outsourcing
• Telecommunications
• Vendor Management
• Cultural Diversity
• Customer Experience
• Outsourcing
• Business Management
• IT Management
• Enterprise Software
• Bpo
• Service Delivery
• Technical Support
• Service Delivery Management
• Cross-Functional Team Leadership
• Performance Management
• Crm
• Itil
• Pre-Sales
• People Management
• Service Improvement
• Six Sigma
• Business Strategy
• Sla
• Team Leadership
• Training
• Customer Satisfaction
• Problem Management
• Service Level Agreements
• Call Centers