Ongmu Lama

Global Luxury Management | Creative Communicator | Luxury Fashion & Beauty | Ex-Myntra | NIFT Alumni | Catalog Experience

Role
Greeter at Sabyasachi
Location
Mumbai, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Ongmu Lama

A storyteller by heart, a luxury enthusiast by choice. I\'ve traded in my sketchbooks for…

Experience

  1. Greeter

    Sabyasachi

    Oct 2025 — Present · Mumbai, IN

    Client Journey Initiation & Brand Storytelling: Serve as the Brand Ambassador and first point of contact, delivering a sophisticated welcome aligned with Sabyasachi\'s luxury aesthetic.+ Client Relationship Management (CRM) Foundation: Proactively ascertain client needs and manage traffic, ensuring a seamless, personalized handover to the appropriate Sales Specialist.+ Boutique Flow Management & Operational Excellence: Maintain the pristine presentation of the reception area and actively contribute to the flagship store\'s security and visual standards.+ Luxury Service Foundation: Utilize deep luxury principles to initiate high-touch relationships, setting the benchmark for the entire boutique experience.+ Information Hub & Coordination: Act as the central communication point, coordinating between clients, sales, and management for rapid and accurate service delivery.

Education

  • Loreto Bowbazar

    ISC, Humanities/Humanistic Studies

  • Politecnico di Milano

    Global Luxury Services and Management, Luxury Management

  • National Institute of Fashion Technology Bangalore

    Bachelor's of Design, Fashion Communication

  • Loreto Dharamtala

    ICSE

  • SP Jain School of Global Management - Dubai, Mumbai, Singapore & Sydney

    Global Luxury Goods and Service Management, Global Luxury Management

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Ongmu Lama — Greeter at Sabyasachi in Mumbai, MH, IN | Unifers