Andy Guo
Infrastructure Technician at Appalachian State University
- Role
- Infrastructure Technician at Appalachian State University
- Location
- Fayetteville, NC, US
- LinkedIn followers
- 500 followers
About Andy Guo
A dedicated student looking to further my education in Information Technology. While a…
Experience
Infrastructure Technician
Feb 2025 — Present · Boone, NC, US
Coordinated with Network Infrastructure to install and rack new hardware in telecom closets across 18 dormitories and 30 academic buildings- Quickly resolved Cisco VoIP tickets through Atlassian Jira while maintaining an average 6 hour Service License Agreement to crucial departments- Operated as a Point of contact for on-campus Verizon phones and transitioned devices meet university compliance requirements in a timely manner- Improved and enhanced training documentation to streamline ticket handling and minimizing human errors
Education
Walker College of Business at Appalachian State University
Bachelor of Business Administration - BBA, Computer Information Systems
Fayetteville Academy
High School Diploma
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