Om Vashishtha

Role: Associate, Sds at Amazon
Location: Agra, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Om Vashishtha

I am an IT professional transitioning into Project Management, with expertise in technical support, cybersecurity, and digital transformation. Currently pursuing a Bachelor of Computer Application (BCA) and holding certifications in Cybersecurity, Cloud Computing, and Digital Marketing, I bring a strong technical foundation complemented by emerging skills in Agile methodologies, Risk Management, and Stakeholder Engagement. With a background in IT support and customer service, I have developed a keen ability to streamline processes, mitigate risks, and align project objectives with business strategy. Passionate about technology-driven project execution, I am committed to leveraging my technical expertise and leadership acumen to drive operational excellence and deliver impactful solutions.

Experience

Associate, Sds
Amazon
Sep 2024 — Present · Hyderabad, IN
Provide high-quality customer support through virtual platforms, maintaining an efficient and professional approach.Resolve technical and service-related issues promptly, ensuring customer satisfaction.Troubleshoot issues related to IT systems, offering remote assistance and system maintenance to clients.Continuously enhance IT processes and workflows to optimize operational efficiency.Exceeded key performance indicators (KPIs) by consistently delivering tailored solutions to meet customer needs.

Education

Dr. Bhim Rao Ambedkar University, Agra
Bachelor of computer application
2022 — 2025
Central Board of Secondary Education
Matriculate
2019 — 2020
Central Board of Secondary Education
Intermediate
2021 — 2022

Contact information

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Work email
•••••@amazon.com
Personal email
•••••@•••••.com
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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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About Om Vashishtha

Experience

Associate, Sds

Education

Dr. Bhim Rao Ambedkar University, Agra

Central Board of Secondary Education

Central Board of Secondary Education

Find verified contacts for anyone on LinkedIn