Omshi Palsam
NISM 5-A ll Banking Insurance & Finance Graduate
- Role
- Sr Customer Care Executive at TP
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Omshi Palsam
A Banking and Insurance graduate, certified in the NISM Mutual Funds Distributor exam, with 10 months of experience as a Customer Service Executive at Athena BPO, specializing in promoting ICICI personal loans. Consistently achieved daily targets through effective customer persuasion and negotiation. Currently working at Teleperformance in a financial gift card process, providing exceptional customer service by resolving inquiries and ensuring customer satisfaction. Proficient in analyzing multiple scenarios to offer customized solutions, resulting in timely issue resolution. Possess strong communication skills, consistently meeting performance targets, and demonstrating adaptability in a fast-paced international BPO environment.
Experience
Sr Customer Care Executive
Feb 2024 — Present · Mumbai, IN
Provided exceptional customer service to resolve financial gift card inquiries, ensuring customer satisfactionEffectively analyzed multiple scenarios to provide customized solutions, resulting in timely issue resolutionUtilized strong communication skills to address customer queries and maintain positive relationshipsConsistently met performance targets and demonstrated adaptability in a fast-paced international BPO environment.
Education
Kalyanji k Rajpopat school
High school
University of Mumbai
Bachelor of Banking and Insurance, Banking and Financial Support Services
2021 — 2023
DURGADEVI SARAF INSTITUTE OF MANAGEMENT STUDIES, MUMBAI
Master's of Management Studies , Finance
Smt kamla Mehta college of commerce
Comm, Business/Commerce, General
National Institute of Securities Markets (NISM)
Mutual funds distribution, Financial Planning and Services
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