Om Sai Kumar Kunala
Customer Service Representative @McDonald's
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WORK HISTORY
Customer Service Representative @McDonald's
Birmingham, GB
Deliver exceptional customer service by efficiently handling orders, addressing inquiries, and ensuring a positive dining experience for patrons.• Proficiently operate cash registers and point-of-sale systems, processing transactions accurately and efficiently.• Collaborate with team members to maintain a clean and organized workspace, contributing to a welcoming atmosphere for customers.• Demonstrate strong communication skills by effectively communicating with both customers and colleagues to ensure smooth operations.• Contribute to the overall success of the team by actively participating in training sessions and team meetings.• Handle challenging situations with a calm and professional demeanor, resolving issues to the satisfaction of customers.
EDUCATION
Scient institute of engineering and technology
Bachelor of Technology - BTech, Computer Science
University of East London
Master's degree, Cloud computing
Sri Chaitanya College of Education
Intermediate , Mpc
ABOUT OM SAI KUMAR KUNALA
I am Kunala Om Sai Kumar, an analytical professional with extensive experience in manual testing and customer service, seeking placement opportunities as I pursue my Master\'s in Cloud Computing at the University of East London. With over three years at Amazon, I have honed my skills in functional testing, developing and executing test cases that ensure software quality and compliance with rigorous standards. My role involved close collaboration with development teams to identify and resolve defects, manage testing schedules, and maintain essential documentation through tools like Jira and Confluence. At McDonald’s, where I currently enhance customer experiences, I manage fast-paced service demands, train staff, and uphold stringent company and health standards, significantly improving customer satisfaction and operational efficiency. My technical repertoire includes Python, SQL, Git, and Power BI, complemented by a solid foundation in Agile and Scrum methodologies from my bachelor’s degree in Computer Science and Engineering at the Scient Institute of Technology. Key academic pursuits have covered Cloud Computing, Big Data and Computer Security, equipping me with advanced knowledge and skills applicable to dynamic and technology-driven environments.Eager to leverage my manual testing expertise and robust customer relations skills, I am looking forward to contributing to and growing with future-forward companies in the tech industry
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