Omotayo Okesanya

Collection Professional @BNP Paribas Personal Finance

Solihull, GB

Deliver fair and compliant outcomes, in an empathetic manner, whilst offering solutions that deliver first contact resolutions for our customers.• Work with income and expenditure data to offer affordable payment plans for our customer, where appropriate.• Own individual objectives to support the wider success of the business.• Contribute to discussions, buzz sessions, and brainstorming activities in an agile way to improve our customer’s journeys.• Manage customer’s accounts in accordance with regulatory requirements and internal policies, updating relevant data using various digital platforms with precision.• Take ownership and communicate confidently, exercise excellent listening and written skills to resolve customer and partner queries with expert knowledge.• Collaborate with team members.• Keep up to date with any industry wide activity and regulation changes, utilizing our extensive portfolio of development resources.

Lagos State University

Bachelor's degree, Accounting

Ulster University

Msc, International business & data analytics