Omotayo Awobajo

Servicenow Business Analyst @Infosys

Assessed stakeholders\' needs, document requirements, and successfully translated them into technical specifications for new product implementations and major enhancements. • Conducted user acceptance testing with end users, resulting in a 20% increase in user satisfaction rates. • Evaluate, test, and recommend new opportunities for IT process enhancement, resulting in increased efficiency and cost savings. • Collaborate with diverse cross-functional teams in Agile ceremonies to…