Omolara Omotoye

Analyst, Business Ops @Mastech Digital

Marieta, GA, US

I collaborated with various teams to assist in problem resolutions and project scope changes, while ensuring consistent alignment with the defined business need.I worked closely with Project Management teams to analyze post-implementation project results and assisted in identifying opportunities for improvement.I documented business application process flows and identified and recommended improvement opportunities.Participated in Integration Testing, User Acceptance Testing (UAT), and Functional Testing, when called upon, to facilitate efficient delivery of IT projects.I ensured quality assurance processes were consistently applied and that they provided an effective means of delivering consistent and reliable solutions.I also identified, reported on, and recommended solutions for improvements to quality issues, user experiences, and IT and business processes.Approached situations by considering them from different points of view; resists using the same thought process or making assumptions based on experience.Troubleshoot various complex issues.I conducted B2B communication via issues related to common problems minor in locations.I used insights gained from handling challenging situations to recommend improvements to procedures, workflow, or product design.Anticipated customer needs and requirements to ensure that IT provides ongoing value while taking proactive steps to ensure that customer problems are managed and solved promptly.Examined business processes to identify those that could be eliminated, automated, or made more effective through the use of technology.

University of Lagos

Bachelor of Applied Science - BASc, Information Technology

Prince George's Community College

Associate of Arts (AA), Visual Communications and Graphic Design