Omobolade Adetunmbi

Release Coordination Consultant @Wells Fargo

Dallas, TX, US

Supporting Enterprise Technology Line of Business as a ServiceNow Release Management Team Member. • Consulting on behalf of Release Management Team to help ServiceNow Product teams plan, manage, coordinate, and communicate with all upgrades, patches, and Platform Product Team code deployments on the ServiceNow Platform. Coordinating of ITIL product team issues, changes, and risk condensed weekly deployments within the ServiceNow platform. Managing emergency and ad hoc changes; averaging four changes a week.• Providing real time visibility for Technology Directors by continuously maintaining and analyzing change release reports and dashboards ensuring informed decision making and improved change control processes.• Lead preparation of ServiceNow Knowledge Base dataset for Al readiness by refining metadata across 100+ articles. Allowed for better Al integration and better data accessibility for users.• Developed and maintained comprehensive process documentation for the release management team, implementing continuous refinements to optimize workflows and enhance resolution time.

Howard University

Bachelor's degree, Computer Information Systems