Omkar Phutane
Intuitive Surgical Robots | Aspiring Business Analyst || Ex Mindray || Customer Service Management, Technical Support
- Role
- Field Services Engineer 2 at Intuitive
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Omkar Phutane
In healthcare, every minute of equipment downtime is a patient waiting for critical…
Experience
Field Services Engineer 2
Feb 2025 — Present · Mumbai, IN
Support all da Vinci® Surgical platformsAnalyze customer’s requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.Autonomously manage and schedule both planned and unplanned breakdown so that Uptime Guarantees are achieved. Assess and determine follow up visits to ensure maximum system reliability.Assess customer-training needs with respect to technical training in an Operating Room environment, and provide both technical training and or technical support as required.Independently manage all administrative duties of role that includes but are not limited to; Spare Parts Inventory, Returned Material Authorizations, Calibration of Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data sharing in Call Escalation database.Support Sales Training and Marketing events by analyzing potential issues and develop independent strategies to resolve.
Education
Queen Mary's High School
SSC
2000 — 2016
Watumull Institute Of Electronic Engineering And Computer Technology
Bachelor of Engineering (B.E.), Biomedical/Medical Engineering
2012 — 2016
Skills
- Powerpoint
- Microsoft Excel
- Biomedical Engineering
- Healthcare
- Microsoft Word
- Microsoft Office
- Customer Service
- Engineering
- Research
- Photography
- Digital Photography
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