Omkar Manjarekar

About Omkar Manjarekar

With a strong background in Implementation, Technical Account Management and Customer…

Experience

1. Technical Account Manager

   GEP Worldwide

   Aug 2024 — Present · Mumbai, IN

   Manage Steady-State Accounts after a systematic Knowledge transfer from the Implementation team based on hand-off criteria including but not limited to formal sign offs by client on the implementation, list of open issues etc.• Understanding on release-to-release knowledge of S2P Products & corresponding operational benefits to customer• Partnering with PMG in feature design process to bring in perspective from customers’ business processes (Usability Analysis, etc.)• Proactive monitoring & reporting of “Operational Health Metrics” (Adoption, SLA reports, CSI) to internal and external stakeholders to help identify and mitigate risks• Driving/Coordinating RCAs & High severity issues with close collaboration with PMG, Engg & Support teams with day-to-day monitoring & updates on Incident and Problem SLAs• Facilitate Change enablement for major features with proactive Customer Trainings, Webinars, workshops, collateral, etc.• Project Manage the execution of Change Requests (along with a team of Ops Analysts/Sr. Analysts and/or the Implementation team)

Education

• B.N.Bandodkar College of Science, Thane (West)

  Bachelor of Science - BSc (Information Technology), Computer/Information Technology Administration and Management

  2009 — 2012

• Welingkar Institute of Management

  PGDM E-Business, Operations, Advanced Business Analytics

  2016 — 2018

Skills

• Sql
• Statistical Data Analysis
• C#
• Tableau
• Python
• Soft Skills
• Sas
• C++
• Data Analysis
• Vb
• Microsoft Excel
• Research
• Microsoft Office