Omkar Kayastha
Technical Support Engineer L1 | IT Infrastructure & Troubleshooting | B.Tech CSE | IT Operations | Active Directory | O365 | ServiceNow Incident Management
- Role
- Genpact
- Location
- Pune City, MH, IN
- LinkedIn followers
- 500 followers
About Omkar Kayastha
Technical Support Engineer with 2 years of experience delivering high-tier enterprise IT solutions. Proven expertise in Active Directory administration, network troubleshooting (VPN/TCP/IP), and cross-platform support across Windows, Linux, and macOS. Expert in managing the full incident lifecycle within ITIL frameworks and ITSM tools (ServiceNow/Jira). Recognized for maintaining 98%+ SLA compliance while resolving complex hardware, software, and virtualization issues in high-pressure production environments.With certifications like Cisco Certified Network Associate (CCNA), CompTIA A+, CompTIA N+, and an Accredited Presales Professional in Network Security, I am equipped to handle diverse technical issues. Recently, I completed an AWS Training Internship, where I gained a deeper understanding of cloud computing and AWS services.I am proficient in tools like ServiceNow, Zscaler, and Microsoft OneDrive, which help me provide reliable support to end-users. I am fluent in English, Marathi, and Hindi, which enables me to communicate effectively in professional settings. I am passionate about optimizing IT systems through regular updates, security patching, and system maintenance to ensure seamless performance.
Experience
Present
Education
Adarsh Junior College
High School , Science -PCM
Mastyodari Vidaylaya
Middle School
Nutan College of Engineering & Research
Bachelor of Technology - BTech, Computer Science And Engineering
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