Omkar Karande
Proven Major Incident Manager | Expert in ITIL, ServiceNow | SLA Governance | Rapid Service Recovery
- Role
- Major Incident Manager at Accenture
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Omkar Karande
In the high-stakes realm of IT service management, I navigate the complexities of IT incidents with poise and professionalism. I steer clear of disruptions and ensure seamless business continuity as a Major Incident Manager at Accenture. With a rich portfolio of handling critical IT incidents, my role is crucial in mitigating impacts and maintaining essential services during unforeseen disruptions. My expertise spans robust incident response planning, efficient stakeholder communication, and comprehensive Root Cause Analysis—all fostered by an overarching commitment to the ITIL framework. I take pride in my ability to not just manage but anticipate the needs of the business, leading initiatives that enhance service reliability and preempt potential setbacks. The collaborations I foster with infrastructure, application, and support teams are central to my approach, ensuring holistic incident lifecycle management. This integrated strategy enhances our responsiveness and overall service quality, directly benefiting our clientele. I am keen to connect with professionals and organizations who are enthusiastic about elevating their IT service management protocols. Let’s explore how we can achieve operational excellence together!
Experience
Major Incident Manager
Aug 2020 — Present · Pune, IN
Dynamic and results-driven Major Incident Manager with 4.7+ years of experience in managing critical IT incidents within complex enterprise environments. Expert in applying ITIL best practices to ensure swift incident resolution, minimize downtime, and maintain business continuity. Proven track record in leading cross-functional response teams, executing effective communication strategies for stakeholders, and driving operational excellence under pressure. Skilled in root cause analysis (RCA), conducting post-incident reviews, and implementing continuous improvement initiatives. Recognized for enhancing service reliability, boosting customer satisfaction, and managing high-stakes escalations with precision and professionalism.
Education
Camp Education Societys Arvind B. Telang Arts, Commerce & Science College, Pune
Bachelor of Arts - BA, Economics
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