Omkar Prakash
University of Lucknow \'23
- Role
- Customer Service Representative i Us Healthcare at HCLTech
- Location
- Lucknow, IN
- LinkedIn followers
- 500 followers
About Omkar Prakash
Through dedication and perseverance, I aim to enhance my skills and knowledge, driving…
Experience
Customer Service Representative i Us Healthcare
May 2025 — Present · Lucknow, IN
Managed accounts receivable (AR) calling and conducted thorough claim follow-ups with US insurance carriers and Medicaid to resolve unpaid or denied claims. Successfully identified, analyzed, and resolved claim denials and underpayments through detailed root cause analysis, timely corrections, and well-prepared appeals. Ensured compliance with payer-specific guidelines by performing accurate claim resubmissions while maintaining comprehensive documentation for audit readiness. Monitored and analyzed AR and denial trends, providing data-driven insights and recommending process improvements that enhanced reimbursement rates and reduced revenue leakage. Partnered closely with healthcare providers, billing teams, and cross-functional staff to prevent recurring denials and improve overall revenue cycle efficiency.
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