Omkar Pikulkar
Manager at Mahindra & Mahindra Ltd.
- Role
- Manager at Mahindra Group
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Omkar Pikulkar
Preparation of parts catalogue,operator manual and service manual for tractor. Resolution of all part design or part number quires with variant SAP BOM studies. Preparing animation design for tractor critical setting to understand simply by field team.Taking up Field product Issues with Quality / R&D and get it resolved. Ensuring dealer manpower training for E-catalogue through portal. Administrator of New Launched VIN Catalogue (Vehicle Identification Number – Online Catalogue) and e-Catalogue (Electronic parts Catalogue) of all Mahindra Domestic Tractor Models. To resolve part design or part no. quires for field after-sale team. Provide Training for Dealership Staff & CCM for using the catalogue. Support spares team in Pricing & making the new parts available on time. Inform product issues to Spares team to initiate necessary actions on spare parts stock. Timely guidance & Support Field Customer Care team on Product issues. Analysis of field complaints & providing solutions. Follow up with Field for Failed Components and making it timely available to different agencies like Quality / R&D. Preparing animation design & 3-D model for tractor & implements service Bulletin, in 72 Hours after modification. Coordinate for all tractors related Issues. Getting issues resolved related to Process / Product / Parts / Systems by liaising with various stake holders. Develop good working relations with Vendors and seek timely help in addressing Spares / Training / Service related issues. To Deal with tractor CCMs of All India and assist to drive strategic Service Initiatives like Service camps / Seasonal Camps / Customer contact programmers etc. Monitor the Complaints raised by the Customers on the FD portal and get the Issues resolved. Getting the Product Issues reported through FTRs (Field Technical reports)/ CVL (Complaint at very low hours) and getting time bound solution for the issues through Quality / design team. Technical communications to Field e.g. Service Bulletin & Circulars on Parts changes, New Products & other service matters. Navjeevan kit 3D animated replacement procedure document.
Experience
Manager
Apr 2022 — Present · Mumbai, IN
Education
Government Polytechnic College
Diploma in Mechanical Engineering, Mechanical Engineering
2014 — 2017
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