Omkar Patil
Support Ops Specialist L3 @Amazon India
- Role
- Support Ops Specialist L3 at Amazon
- Location
- Nashik, IN
- LinkedIn followers
- 500 followers
About Omkar Patil
Results-driven Operations & Support Specialist with 2+ years of experience in e-commerce operations, ad content review, and risk mitigation. Proven ability to resolve complex seller issues, exceed productivity targets, and enhance customer experiences. Strong track record in Amazon and KPO domains, delivering high-quality outcomes in fast-paced environments. Adept at collaborating with cross-functional teams, streamlining processes, and driving customer satisfaction metrics upward.
Experience
Support Ops Specialist L3
Sep 2024 — Present · Hyderabad, IN
Job Code: Investigation Specialist I * Proactively investigated and resolved complex FBA Merchant and seller reimbursement requests, ensuring compliance with company policies and industry regulations.* Conducted in-depth research and analysis to identify root causes of inventory loss and damage claims, providing accurate and timely resolutions to FBA Sellers.* Exceeded weekly productivity and quality targets while consistently prioritizing a positive and efficient seller experience.* Collaborated with a dedicated team committed to mitigating business risks and delivering exceptional customer support.
Education
K.T.H.M.Arts, Science and Commerce College and Research Centre, Shivajinagar, Nashik 422002
Bachelor of Arts - BA
2019 — 2022
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