Omkar Belose
Deputy Manager 2 (Dm2) - Debt Management @ICICI Bank
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WORK HISTORY
Deputy Manager 2 (Dm2) - Debt Management @ICICI Bank
Mumbai, IN
Co-ordinating with two call centres to ensure good resolution, smooth communication, resource allocation, and support across teams.• Managing a total of three Assistant Managers, six Team Leaders and 95 Call Agents, ensuring consistent communication and alignment of goals.• Monitored key performance indicators (KPIs) such as call volume, response time, customer satisfaction (CSAT), and first call resolution (FCR) to ensure quality service.• Providing leadership and coaching to Assistant Managers and Team Leaders, fostering a high-performance culture, and ensuring professional development.• Ensured call centre operations complied with legal, regulatory, and company policies, including data privacy and consumer protection laws.
EDUCATION
PGDM : Finance - Welingkar Institute of Management
Postgraduate Degree
Dhirajlal Talakchand Sankalchand Shah College of Commerce Kurar Village Malad East Mumbai 400 097
Bachelor of Commerce - BCom
ABOUT OMKAR BELOSE
As a dedicated and results-driven Bank Employee with extensive experience of 7.5 years in…
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