Omkar Babar

About Omkar Babar

To secure a challenging position in the IT industry where I can utilize my skills and knowledge gained frompursuing my MCA degree

Experience

1. Senior Engineer

   Microland Limited

   Nov 2025 — Present · IN

   As a Senior Engineer in the IT Department at Maruti Suzuki’s Regional Office, I am responsible for managing and supporting the organization’s IT infrastructure, ensuring smooth day-to-day operations, and providing technical support to end users. My role involves overseeing Active Directory (AD) management, handling IT assets, managing service requests through the I SERVE ticketing tool, and maintaining optimal functionality of hardware, software, and video conferencing systems.Key Responsibilities:Active Directory (AD) Management:Create, manage, and maintain user accounts, security groups, and access permissions to ensure secure and efficient network operations.Ticketing System (I SERVE) Operations:Monitor and resolve IT service requests and incidents using the I SERVE tool within defined SLAs to maintain business continuity.Asset Management:Track, allocate, and maintain IT hardware and software assets, ensuring proper inventory and compliance with company policies.Hardware & Software Support:Diagnose, troubleshoot, and resolve end-user issues related to desktops, laptops, printers, and business applications.Video Conferencing Support:Manage and support video conferencing devices and meeting room technology for smooth and reliable communication.System Maintenance:Perform regular updates, installations, and maintenance activities to ensure system performance, security, and reliability.Coordination & Escalation:Collaborate with central IT teams, vendors, and support partners for escalations and implementation of IT initiatives.Key Skills:Active Directory • Windows OS Support • Ticketing Tools (I SERVE) • Asset Management • Video Conferencing Systems • IT Hardware & Software Support • Troubleshooting • User Management • Technical Documentation

Education

• Savitribai Phule Pune University

  Master of Computer Applications - MCA

  2021 — 2023

• Savitribai Phule Pune University

  BCA

  2018 — 2021