Omid Taheri

Tech Consultant @Staples Canada

Moncton, NB, CA

I specialize in customer-focused IT support at Staples, delivering expert assistance in technology products and solutions. Known for strong troubleshooting skills, I efficiently address customer inquiries and guide them to the right solutions.Key Responsibilities- Give helpful advice on laptops, computers, printers, and tech services- Provide timely tech support through phone, email, or in person, handling hardware, software, and network problems- Set up, arrange, and keep computer systems, software, and peripherals- Teach end-users how to use computer systems and software applications effectively- Efficiently handle a ticketing system to ensure quick solutions within specified SLAs.

NBCC (New Brunswick Community College)

Diploma of Education, Information Technology: Network Administration